Refund Policy

1. Court Booking Cancellations

Cancellation eligibility depends on how far in advance you cancel and the specific facility's policy. Where a refund is due, it will be processed back to your original payment method. Processing times depend on your bank or payment provider and are typically 5–10 business days.

2. Facility-Initiated Cancellations

If a facility owner cancels or discontinues availability for a confirmed booking (for example, due to venue closure), you will receive a full refund for that booking, processed as promptly as possible.

3. Store Order Returns

Physical products purchased through our Store may be eligible for return within a reasonable period from delivery if the item is unused, in its original condition, and accompanied by proof of purchase. Contact us to initiate a return.

4. Non-Refundable Situations

The following are generally not eligible for a refund:

• No-shows for a confirmed booking
• Cancellations made after the facility's specified cancellation window
• Loyalty points redeemed as part of a payment (points are not refunded to your balance if the associated booking is later cancelled outside the eligible window)

5. How Refunds Are Processed

Approved refunds are issued back to the original payment method used at checkout. We are unable to issue refunds to a different account or payment method than the one used for the original transaction.

6. Requesting a Refund

To request a cancellation or refund, visit your My Bookings or My Orders page, or contact us directly via our Contact page with your booking or order reference.