Privacy Policy

1. Information We Collect

When you use BookMySpot.lk, we may collect:

• Name, email address, and phone number (provided at registration or guest checkout)
• Booking history and order history
• Payment confirmation details from our payment partners (we do not store full card numbers)
• Location data, only if you explicitly grant permission, used solely to show distance to venues
• Basic usage data (pages visited, device type) for improving the Platform

2. How We Use Your Information

We use your information to:

• Process and confirm bookings and orders
• Send booking confirmations via email and SMS
• Provide customer support
• Calculate and award loyalty points on eligible bookings
• Improve and maintain the Platform

3. Third-Party Sharing

We share limited information with third parties only as necessary to operate the Platform: payment processors (PayHere and other supported providers) to process payments, SMS providers to deliver booking confirmations, and facility owners, who receive booking details (name, contact, time) relevant to bookings made at their venue. We do not sell your personal information to third parties.

4. Guest Checkout

If you book without creating an account, the name, email, and phone number you provide are stored against that specific booking or order for confirmation and support purposes, following the same protections as registered account data.

5. Cookies and Local Storage

We use essential cookies and local storage to keep you signed in and remember your cart contents. We do not use third-party advertising trackers.

6. Data Security

We use industry-standard measures including encrypted connections (HTTPS), hashed passwords, and secure payment processing through PCI-compliant partners. No online platform can guarantee absolute security, but we take reasonable steps to protect your data.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. Registered users can update most of their information directly from their account profile.

8. Data Retention

We retain booking and order records for as long as necessary to comply with tax and accounting obligations, and to maintain your loyalty points and order history.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date above.

10. Contact

For privacy-related questions or requests, please reach out via our Contact page.